Inbound | Customer Service | Voice Process | HCL Tech | Noida
Published date: 2024/01/10
- Location: Ahemdabad , Ahemdabad , India
What you’ll do
Roles and Responsibilities
Solving Customer queries.
Inbound customer service
Credit/Debit Card related queries,
Using process knowledge in replying to customers.
Maintaining quality standards.
Effectively meeting the SLA parameters as set
Ensuring data security - proprietary data of customers
Meeting SLAs & maintaining Quality Standards
Good command in verbal and written English.
Excellent communication skills.
Excellent computer/ internet navigation skills.
Updating various logs like escalation log, complaint tracker etc.
Roles and Responsibilities
Solving Customer queries.
Inbound customer service
Credit/Debit Card related queries,
Using process knowledge in replying to customers.
Maintaining quality standards.
Effectively meeting the SLA parameters as set
Ensuring data security - proprietary data of customers
Meeting SLAs & maintaining Quality Standards
Good command in verbal and written English.
Excellent communication skills.
Excellent computer/ internet navigation skills.
Updating various logs like escalation log, complaint tracker etc.
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