Inbound - Customer service Manager-Bank Payroll
Published date: 2024/01/10
- Location: Ahmedabad, Gujarat, India
Inbound - Phone Banking- Bank Payroll- Salary 4.5 lakh - Graduates with BPO /Voice Process exp can apply
Work From Office
Call 9082104424 Firdous
email- hyflyhr9@gmail.com
www.hyfly.in
• Answer inbound calls and assist customers with their Queries/Request/Complains.
• Raise Request Complaints on behalf of the customer in the CRM tool.
• Generate leads and educate customers about new products their benefits.
• Maintain and adhere to compliance guidelines
• Capture problem indicators, highlight and suggest improvement
• Adherence to the monthly Score card parameters including Quality, Efficiency and Accuracy
• Maintain adequate knowledge levels on products, processes and systems used
• Ensure sales target are met
• Skills Required:
• Excellent verbal communication skills
• Ability to comprehend, capture as well as interpret basic customer information
• Strong customer service focus
• Knowledge of Banking / Credit cards preferred
Work Timings : Shifts (Starting 6.30 am), Open to work in shifts / rotational offs (For Female shift window will be 8:00 am to 8:00 pm)
Languages Required : English + Hindi (compulsory).
Education : Graduates (Any stream)
Salary bracket : 4 - 4.50 LPA
This job is provided by Shine.com
Work From Office
Call 9082104424 Firdous
email- hyflyhr9@gmail.com
www.hyfly.in
• Answer inbound calls and assist customers with their Queries/Request/Complains.
• Raise Request Complaints on behalf of the customer in the CRM tool.
• Generate leads and educate customers about new products their benefits.
• Maintain and adhere to compliance guidelines
• Capture problem indicators, highlight and suggest improvement
• Adherence to the monthly Score card parameters including Quality, Efficiency and Accuracy
• Maintain adequate knowledge levels on products, processes and systems used
• Ensure sales target are met
• Skills Required:
• Excellent verbal communication skills
• Ability to comprehend, capture as well as interpret basic customer information
• Strong customer service focus
• Knowledge of Banking / Credit cards preferred
Work Timings : Shifts (Starting 6.30 am), Open to work in shifts / rotational offs (For Female shift window will be 8:00 am to 8:00 pm)
Languages Required : English + Hindi (compulsory).
Education : Graduates (Any stream)
Salary bracket : 4 - 4.50 LPA
This job is provided by Shine.com
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