Import Customer Service
Published date: 2026/11/07
- Location: Delhi, Okhla, India
Ensure the proper and timely movement of freight and information, while providing an
exceptional customer service within the Ocean Import department.
Interact with our customers in arranging their international shipments, pro-actively monitor
shipment in-transit and keep customer appraised with regards to arrival times, delays or
transit issues and help to ensure we meet or exceed customer expectations at all times.
Ensure all documentation is supplied in a timely manner to Shipping line/Customer .
Manage email and all communication effectively and within Expeditors communication
policies.
Set goals and meet with operations lead/supervisor/manager to discuss progress Roles
Understand department process flow, constantly looking for areas of improved
efficiency.
Track and trace shipments as required. To ensure pro-active customer communication.
(eg. booking deliveries in advance or notifying customers of delays, etc..)
Work from the Ocean Import Customer Service & Delivery management Workflow, Each
milestone should be up to date
exceptional customer service within the Ocean Import department.
Interact with our customers in arranging their international shipments, pro-actively monitor
shipment in-transit and keep customer appraised with regards to arrival times, delays or
transit issues and help to ensure we meet or exceed customer expectations at all times.
Ensure all documentation is supplied in a timely manner to Shipping line/Customer .
Manage email and all communication effectively and within Expeditors communication
policies.
Set goals and meet with operations lead/supervisor/manager to discuss progress Roles
Understand department process flow, constantly looking for areas of improved
efficiency.
Track and trace shipments as required. To ensure pro-active customer communication.
(eg. booking deliveries in advance or notifying customers of delays, etc..)
Work from the Ocean Import Customer Service & Delivery management Workflow, Each
milestone should be up to date
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