Immediate Requirement for BPO Training Manager
Published date: 2024/01/10
- Location: Karnataka, Bengaluru, India
Training Manager duties and responsibilities
• Evaluate employees and identify weaknesses • Identify training needs according to needs • Based on research, plan and implement training programs that will prepare employees for the next step of their career paths • Lead, teach, onboard and evaluate new trainers • Make other trainers' schedules • Build quarterly and annual training program • Present all the technical and supply training requirements • Prepare budget for training programs and workshops • Encourage employees for training • Oversee employee attendance and performance • Track employee success and progress • Manage the production of program marketing material in collaboration with marketing team • Communicate all the training programs on a timely basis • Have a program announcement marketing strategy • Prepare and deliver training courses • Bring guest presenters if necessary • Implement training KPIs • Prepare and present reports on training program KIPs
Day shift Experience: • total work: 3 years as Training Manager (Customer Support)
Job Type: Full-time
Salary: ₹258,641.05 - ₹600,000.00 per year
Benefits:
• Health insurance
• Provident Fund
Schedule:
• Day shift
Ability to commute/relocate:
• Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
• Current and Expected CTC
• Work location is in Yeshwantpur, Bangalore
Experience:
• BPO Training Manager: 3 years (Preferred
• Evaluate employees and identify weaknesses • Identify training needs according to needs • Based on research, plan and implement training programs that will prepare employees for the next step of their career paths • Lead, teach, onboard and evaluate new trainers • Make other trainers' schedules • Build quarterly and annual training program • Present all the technical and supply training requirements • Prepare budget for training programs and workshops • Encourage employees for training • Oversee employee attendance and performance • Track employee success and progress • Manage the production of program marketing material in collaboration with marketing team • Communicate all the training programs on a timely basis • Have a program announcement marketing strategy • Prepare and deliver training courses • Bring guest presenters if necessary • Implement training KPIs • Prepare and present reports on training program KIPs
Day shift Experience: • total work: 3 years as Training Manager (Customer Support)
Job Type: Full-time
Salary: ₹258,641.05 - ₹600,000.00 per year
Benefits:
• Health insurance
• Provident Fund
Schedule:
• Day shift
Ability to commute/relocate:
• Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
• Current and Expected CTC
• Work location is in Yeshwantpur, Bangalore
Experience:
• BPO Training Manager: 3 years (Preferred
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