IDFC FIRST Bank

Zonal Head - Cross Sell ( PL)

As a ZH for the North Zone, Candidate will play a pivotal role in managing and leading our personal loan sales team.

He will be responsible for driving business growth, fostering a digital-first approach, optimizing processes, ensuring employee productivity, and maintaining low delinquency rates (DRR).

Key Responsibilities:

Sales Team Leadership :
Lead, mentor, and motivate a team of sales professionals to achieve and exceed personal loan sales targets within the North Zone

Business Growth :
Develop and implement strategies to drive loan volume growth while maintaining quality standards

Digital transformation:
Spearhead the adoption of digital practices and technologies to streamline loan processing, enhance customer experience, and improve operational efficiency

Process optimization :
Identify and implement process improvements to reduce turnaround times, enhance accuracy, and minimize operational costs
Training and Development . Provide ongoing training and development opportunities to the sales team to improve their product knowledge, sales techniques, and customer service skills

Daily performance monitoring :
Monitor and ensure the daily delivery of key performance indicators (KPIs) such as loan disbursements, customer acquisition, and sales conversions

Delinquency rate management :
Maintain a low Delinquency Rate (DRR) by implementing effective risk assessment and collection strategies

Employee productivity :
Drive a culture of productivity and performance excellence among the team members through effective coaching and performance management

Qualification:
Graduation in any discipline, MBA preferred
Proven experience in personal loan sales and management, with a minimum of [8 to 12] years in a leadership role
Strong understanding of digital banking practices and technologies
Datadriven decisionmaking abilities
Resultsoriented mindset with a track record of achieving and exceeding targets