HRIS Specialist

PPD is a leading global contract research organization providing comprehensive, integrated drug development, laboratory and lifecycle management services. Our clients and partners include pharmaceutical, biotechnology, medical device, academic and government organizations. With offices in 48 countries and more than 26,000+ professionals worldwide, PPD applies innovative technologies, therapeutic expertise and a firm commitment to quality to help clients and partners bend the cost and time curve of drug development to deliver life-changing therapies that improve health. For more information, visit www.ppdi.com.

ServiceNow HRIS Specialist is a mid-level position within the HR Systems organization delivering global solutions to our 25,000 employees in 48 countries. This position administers our ServiceNow HR case management, knowledge, employee document management and service portal, as well as assisting with system enhancements and upgrades.

HRIS Specialist:

Functions and Responsibilities:

Provides production support, including researching and resolving problems, unexpected results, or process flaws; performing scheduled activities; recommending solutions or alternate methods to meet requirements.

Serve as the primary point of contact for all operational support issues related to ServiceNow.

Manages projects/process improvement, including applying change management experience to facilitate movement to new levels of quality.

Identifies and understands issues, problems, and opportunities.

Compares data from different sources to draw conclusions.

Uses effective approaches for choosing a course of action or develops appropriate solutions.

Takes action that is consistent with available facts, constraints, and probable consequences.

Uses data to build project plans and ensure adherence to schedule and other specifications.

Utilizes interpersonal skills when working with various customers and peers to accomplish project goals.

Recommends process/customer service improvements, innovative solutions, policy changes and/or major variations from established policy, which must be approved by appropriate leadership prior to implementation.

Understands and uses qualitative/quantitative measurement and data collection design principles.

Ensures data integrity and efficient processing of HR information. Performs maintenance to include security, data entry, configuration and routine auditing. Develops queries, provides data feeds and various reports and statistical summaries of HR information. Identifies and develops additional reports.

Conducts training, including developing user procedures, guidelines, and documentation. Trains clients on new processes/functionality. Trains new system users.

Maintains awareness of current trends with a focus on product and service development, delivery and support, and applying key technologies. Through classes, reading, CBTs or other mechanisms, continuously increases both HR knowledge and HR systems application/tools knowledge.

Qualifications-

Education and Experience:

Bachelor's degree or equivalent and relevant formal academic / vocational qualification

Previous experience in an ServiceNow HRSD functional role that provides the knowledge, skills, and abilities to perform the job (comparable to 3+ years).

ServiceNow in-depth experience in HR Case Management, Knowledge Management, Service Portal, and Employee Document Management.

Knowledge, skills, and abilities:

Hands-on experience with ServiceNow

Demonstrated software knowledge of human resources information systems, advanced database applications (e.g. Microsoft Access), report writers (e.g. Crystal) and Microsoft Office, including advanced Excel skills

Process improvement orientation

Strong written and verbal communication skills

Demonstrated ability to build effective working relationships with all levels of employees and work as part of a team

Demonstrated customer service orientation and ability to provide service/remain focused in a demanding environment

Strong analytical and problem-solving skills, as demonstrated by ability to identify problems and determine appropriate solutions and resolve sensitive problems

Ability to manage multiple tasks and achieve strict deadlines under pressure

Demonstrated self-starter

Must maintain strict confidentiality regarding HR data

Pharmaceutical Product Development, LLC is firmly committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination for employees and applicants based on age, race, color, pregnancy, gender, gender identity, sexual orientation, national origin, religion, marital status, citizenship, disability or protected veteran or other status protected by federal, state, and/or local law.