HR Services advisor

ResponsibilitiesHR Central Services Customer SupportSupports employees and managers by responding to inquiries and performing transactions; addresses inquiries by researching policies and procedures as needed; triages inquiries to the appropriate queue.Contributes to the creation of training materials on how to use Human Resources shared services, platforms, and tools for employees and managers; learns the end-to-end service model.Process ManagementParticipates in the implementation of new policies or processes by sharing input and/or suggestions based on employee feedback.Reviews own performance metrics target and identifies opportunities for improvement; shares input and raises opportunities for improvement to manager.Data ManagementMaintains and updates employee record database; enters data and reviews data input to ensure accuracy; identifies and reports discrepancies or issues in data administration to senior team members or team lead.Troubleshoots and reports issues or risks related to data integrity, security, and privacy and recommends needed fixes; works with team members to identify relevant factors related to the issue; protects data privacy and adheres to confidentiality requirements; performs planned data audits, as needed.DocumentationReviews documents and reports related to employee records in Human Resources processes (e.g., new hire on-boarding, compensation, termination) and verifies their accuracy; participates in information-gathering sessions with subject matter experts and stakeholders to understand reporting requirements.Documents and updates processes, desk-top procedures, and knowledge-based content as requested in a timely manner; provides input for change on knowledge base content to the team lead.QualificationsRequired/Minimum Qualifications4 years experience in Operations, Customer Support, HR, or in a customer-facing role OR Bachelors Degree.Additional or Preferred QualificationsCE2, TOEFL, or similar Language Certification (if not native speaker for needed language