HR Service Delivery Analyst-Human Resources Shared Services

Skill required:
Human Resources Shared Services (HRSS) - Program Project Management Designation: HR

Service Delivery Analyst Job Location:

Mumbai Qualifications:

Any Graduation Years of Experience: 3 to 5 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.

Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world's largest network of Advanced Technology and Intelligent Operations centers.

Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries.

We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.

Visit us at What would you do? "You will be aligned to our Human Resources vertical and will help us in the function that deals with people and people related areas such as recruiting, learning, training, onboarding, compensation and benefits, performance management, organization development and culture.

You will be a part of the Human Resources Shared Services (HRSS) team that supports lateral recruitment of Accenture's Operations entity and will be responsible for building the strategy towards fulfilment of demands and exercising thought leadership in improving the overall delivery efficiency of HRSS services to its clients.
This team is accountable for delivery of talent across regions in partnership with regional recruitment teams.

The Program and Project Management team is highly focused on delivering successful projects to clients on time while ensuring that they are well within the scope and the budget.
The team is responsible for initiating, planning, and executing projects while also tracking, managing dependencies, predicting, and mitigating risks. This team is also responsible for establishing and maintaining relationships with key stakeholders and third-party vendors." What are we looking for? "
• Bachelor's degree in Commerce or a related field
• 8+ years of experience in the insurance industry
• Excellent communication skills (verbal & written)
• Strong operational excellence skills, including experience handling high volume CRM processes & databases.
• Knowledge of Power BI is a plus.
• In-depth understanding of the insurance industry
• Experience with Mediclaim is a plus.
• Strong problem-solving skills and ability to handle disputes. " Roles and Responsibilities "
• Act as the primary point of contact for employees and HR leads to resolve insurance claims disputes.
• Collaborate with the Insurance Operations team to provide support in resolving employee insurance-related concerns.
• Coordinate with various insurance providers and TPAs for claims settlement.
• Monitor and resolve escalations for various insurance types, including Mediclaim, Accident Insurance, Life Insurance, Travel Insurance, and Laptop Insurance, according to defined metrics.
• Manage cases related to the demise of an employee and provide support to their family.
• Make outbound calls to employees for rejection claims and high priority claims.
• Ensure that claim settlements are made within defined Service Level Agreements (SLAs)
• Generate daily dashboards for incoming, resolved, and pending queries
" Qualifications:

Any Graduation This employer is a corporate member of myGwork - LGBTQ+ professionals, the business community for LGBTQ+ professionals, students, inclusive employers & anyone who believes in workplace equality