HR Contingent Workforce Experience Specialist

Company Description

At Western Digital, our vision is to power global innovation and push the boundaries of technology to make what you thought was once impossible, possible.

At our core, Western Digital is a company of problem solvers. People achieve extraordinary things given the right technology. For decades, we’ve been doing just that. Our technology helped people put a man on the moon.

We are a key partner to some of the largest and highest growth organizations in the world. From energizing the most competitive gaming platforms, to enabling systems to make cities safer and cars smarter and more connected, to powering the data centers behind many of the world’s biggest companies and public cloud, Western Digital is fueling a brighter, smarter future.

Binge-watch any shows, use social media or shop online lately? You’ll find Western Digital supporting the storage infrastructure behind many of these platforms. And, that flash memory card that captures and preserves your most precious moments? That’s us, too.

We offer an expansive portfolio of technologies, storage devices and platforms for business and consumers alike. Our data-centric solutions are comprised of the Western Digital®, G-Technology™, SanDisk® and WD® brands.

Today’s exceptional challenges require your unique skills. It’s You & Western Digital. Together, we’re the next BIG thing in data.

Job Description
• Operations and Customer Support:
• Execute daily operational procedures under a tiered support model
• Maintain and update SOP’s for day-to-day procedures with an eye to ensure business friendly user experience
• Recommend and facilitate program initiatives including vendor selection process and supplier contracts without Managed Service Providers
• Serves as local contract point in India
• Process and Systems:
• Deliver execution and administration of program infrastructure and workflow such as guides and workflows
• Serves as process SME to facilitate, guide, and drive process adoption across the business; while raising process improvement opportunities
• Oversee and support process task and seamless execution
• SME in providing guidance of system solutions such as ServiceNow and a vendor management system (VMS).
• Reporting and Analysis:
• Must be able to demonstrate and execute ongoing reporting requirements and ad-hoc related request
• Develop and maintain metrics and reporting of India region
• Analyze and present data-driven India program results, trends, issues, surveys, and improvement recommendations by the numbers
• Project Management:
• Serve as project stakeholder, including but not limited to system and process solutions; and implementations