Housekeeping Supervisor
Published date: 2024/01/10
- Location: New Delhi, Delhi, India
SupervisesRoom Attendants in the cleaning of guest rooms as requested by the ExecutiveHousekeeper.
§ Verifiesthat all rooms have been cleaned by reviewing the list of rooms cleaned by eachRoom Attendant daily
§ Supervisesthe completion of short notice requests for rooms
§ Preparesrequests for replacement of furniture, fixtures etc and follows up to ensurecompletion of requests as directed
§ Inspects allcheck-out/stay over rooms for adherence of Brand's standards
§ Monitorsquality of rooms by conducting and documenting inspections of cleaned rooms
§ Prioritisesspecial cleaning requests (VIP rooms, check-in)
§ Ensuressecurity of keys and pagers
§ Ensure RoomAttendants use the right technique when lifting, bending and using chemicals.
Checks floorlinen closets daily for cleanliness, adequate supplies and linen.
§ Assurestrolleys are properly stored and vacuum cleaners are emptied at the end of eachday
§ Assuresproper handling of lost and found articles
§ Ensuressafety by assuring that all linen chutes are kept locked at all times
Provides employees with the information needed to perform their jobeffectively.
§ Orientsemployees to the department and hotel and provides on-the-job training on jobresponsibilities
§ Prioritisesand assigns work
§ Providesfeedback to the employee and Department Manager on the employee's performanceof job responsibilities
Ensures thatlinen closets are maintained as appropriate
§ Verifiesthat trolleys are stored properly and closets are locked
§ Assists ininventories as requested
Creates 100%guest satisfaction by providing the Yes I Can experience through performancethat demonstrates the standards of, genuine hospitality and exceeding guestexpectations
§ Givespersonal attention, takes personal responsibility and uses teamwork whenproviding guest service
§ Listens,apologizes with empathy, finds a solution and follows through when resolvingguest problems
§ Provides YesI Can genuine hospitality and teamwork on an ongoing basis
§ Assumes theresponsibility to notice when the guest is not satisfied and uses their bestjudgment as to when it is appropriate to use the 100% Guest Satisfaction
§ Performsother duties required to provide the service brand behavior and genuinehospitality
Adheres toHotel policies and procedures
§ Attends workon time as scheduled
§ Followssafety and security rules and procedures
§ Keepsimmediate Supervisor promptly and fully informed of all problems or unusualmatters of significance.
§ Performs allduties and responsibilities in a timely and efficient manner in accordance withestablished company policies and procedures to achieve the overall objective ofthis position.
§ Maintains afavourable working relationship with all other hotel employees to foster andpromote a co-operative and harmonious working environment.
§ At all timesprojects a favourable image of the Hotel to the public
§ Verifiesthat all rooms have been cleaned by reviewing the list of rooms cleaned by eachRoom Attendant daily
§ Supervisesthe completion of short notice requests for rooms
§ Preparesrequests for replacement of furniture, fixtures etc and follows up to ensurecompletion of requests as directed
§ Inspects allcheck-out/stay over rooms for adherence of Brand's standards
§ Monitorsquality of rooms by conducting and documenting inspections of cleaned rooms
§ Prioritisesspecial cleaning requests (VIP rooms, check-in)
§ Ensuressecurity of keys and pagers
§ Ensure RoomAttendants use the right technique when lifting, bending and using chemicals.
Checks floorlinen closets daily for cleanliness, adequate supplies and linen.
§ Assurestrolleys are properly stored and vacuum cleaners are emptied at the end of eachday
§ Assuresproper handling of lost and found articles
§ Ensuressafety by assuring that all linen chutes are kept locked at all times
Provides employees with the information needed to perform their jobeffectively.
§ Orientsemployees to the department and hotel and provides on-the-job training on jobresponsibilities
§ Prioritisesand assigns work
§ Providesfeedback to the employee and Department Manager on the employee's performanceof job responsibilities
Ensures thatlinen closets are maintained as appropriate
§ Verifiesthat trolleys are stored properly and closets are locked
§ Assists ininventories as requested
Creates 100%guest satisfaction by providing the Yes I Can experience through performancethat demonstrates the standards of, genuine hospitality and exceeding guestexpectations
§ Givespersonal attention, takes personal responsibility and uses teamwork whenproviding guest service
§ Listens,apologizes with empathy, finds a solution and follows through when resolvingguest problems
§ Provides YesI Can genuine hospitality and teamwork on an ongoing basis
§ Assumes theresponsibility to notice when the guest is not satisfied and uses their bestjudgment as to when it is appropriate to use the 100% Guest Satisfaction
§ Performsother duties required to provide the service brand behavior and genuinehospitality
Adheres toHotel policies and procedures
§ Attends workon time as scheduled
§ Followssafety and security rules and procedures
§ Keepsimmediate Supervisor promptly and fully informed of all problems or unusualmatters of significance.
§ Performs allduties and responsibilities in a timely and efficient manner in accordance withestablished company policies and procedures to achieve the overall objective ofthis position.
§ Maintains afavourable working relationship with all other hotel employees to foster andpromote a co-operative and harmonious working environment.
§ At all timesprojects a favourable image of the Hotel to the public
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