Housekeeping Supervisor
Published date: 2024/01/10
- Location: New Delhi, Delhi, India
Full Job Description
Supervises Room Attendants in the cleaning of guest rooms as requested by the Executive Housekeeper.
§ Verifies that all rooms have been cleaned by reviewing the list of rooms cleaned by each Room Attendant daily
§ Supervises the completion of short notice requests for rooms
§ Prepares requests for replacement of furniture, fixtures etc and follows up to ensure completion of requests as directed
§ Inspects all check-out/stay over rooms for adherence of Brand’s standards
§ Monitors quality of rooms by conducting and documenting inspections of cleaned rooms
§ Prioritises special cleaning requests (VIP rooms, check-in)
§ Ensures security of keys and pagers
§ Ensure Room Attendants use the right technique when lifting, bending and using chemicals.
Checks floor linen closets daily for cleanliness, adequate supplies and linen.
§ Assures trolleys are properly stored and vacuum cleaners are emptied at the end of each day
§ Assures proper handling of lost and found articles
§ Ensures safety by assuring that all linen chutes are kept locked at all times
Provides employees with the information needed to perform their job effectively.
§ Orients employees to the department and hotel and provides on-the-job training on job responsibilities
§ Prioritises and assigns work
§ Provides feedback to the employee and Department Manager on the employee’s performance of job responsibilities
Ensures that linen closets are maintained as appropriate
§ Verifies that trolleys are stored properly and closets are locked
§ Assists in inventories as requested
Creates 100% guest satisfaction by providing the Yes I Can! experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations
§ Gives personal attention, takes personal responsibility and uses teamwork when providing guest service
§ Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems
§ Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis
§ Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction
§ Performs other duties required to provide the service brand behavior and genuine hospitality
Adheres to Hotel policies and procedures
§ Attends work on time as scheduled
§ Follows safety and security rules and procedures
§ Keeps immediate Supervisor promptly and fully informed of all problems or unusual matters of significance.
§ Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objective of this position.
§ Maintains a favourable working relationship with all other hotel employees to foster and promote a co-operative and harmonious working environment.
§ At all times projects a favourable image of the Hotel to the public.
INDHOTEL
Supervises Room Attendants in the cleaning of guest rooms as requested by the Executive Housekeeper.
§ Verifies that all rooms have been cleaned by reviewing the list of rooms cleaned by each Room Attendant daily
§ Supervises the completion of short notice requests for rooms
§ Prepares requests for replacement of furniture, fixtures etc and follows up to ensure completion of requests as directed
§ Inspects all check-out/stay over rooms for adherence of Brand’s standards
§ Monitors quality of rooms by conducting and documenting inspections of cleaned rooms
§ Prioritises special cleaning requests (VIP rooms, check-in)
§ Ensures security of keys and pagers
§ Ensure Room Attendants use the right technique when lifting, bending and using chemicals.
Checks floor linen closets daily for cleanliness, adequate supplies and linen.
§ Assures trolleys are properly stored and vacuum cleaners are emptied at the end of each day
§ Assures proper handling of lost and found articles
§ Ensures safety by assuring that all linen chutes are kept locked at all times
Provides employees with the information needed to perform their job effectively.
§ Orients employees to the department and hotel and provides on-the-job training on job responsibilities
§ Prioritises and assigns work
§ Provides feedback to the employee and Department Manager on the employee’s performance of job responsibilities
Ensures that linen closets are maintained as appropriate
§ Verifies that trolleys are stored properly and closets are locked
§ Assists in inventories as requested
Creates 100% guest satisfaction by providing the Yes I Can! experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations
§ Gives personal attention, takes personal responsibility and uses teamwork when providing guest service
§ Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems
§ Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis
§ Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction
§ Performs other duties required to provide the service brand behavior and genuine hospitality
Adheres to Hotel policies and procedures
§ Attends work on time as scheduled
§ Follows safety and security rules and procedures
§ Keeps immediate Supervisor promptly and fully informed of all problems or unusual matters of significance.
§ Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objective of this position.
§ Maintains a favourable working relationship with all other hotel employees to foster and promote a co-operative and harmonious working environment.
§ At all times projects a favourable image of the Hotel to the public.
INDHOTEL
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