Housekeeping Manager

Participates in the development of business strategies for the rooms division, which are aligned with the overall objectives of the Hotel.

Finance

§ Develops and implements processes, procedures and standards for assigned departments that support the achievement of service and financial goals

§ Prepares annual budget; monitors achievement of budget and takes corrective steps as appropriate

§ Contributes to the competitive status and profitability of the Hotel by monitoring industry trends and recommending actions to be taken.

§ Ensures adherence with the approved budget

§ Monitors actual versus budgeted expenses and takes corrective action where required

§ Secures keys in accordance with Hotel’s key management policy.

§ Supervises “Lost and Found” Department.

§ Develops and implements techniques to improve the operation.

§ Prepares the operating budget for the Housekeeping Department

§ Recommends items to be included in the capital budget

§ Ensures adherence with the approved budget

§ Monitors actual versus budgeted expenses and takes corrective action where required

§ Controls staffing levels

HR

§ Works in conjunction with the Human Resources Department to ensure that all HR initiatives, both at corporate and hotel level are implemented and adhered to in a pro-active and professional manner.

§ Determine appropriate staffing levels for forecasted business and schedules employees accordingly

§ Develops and implements process for providing employees with customer service, technical and safety training on an ongoing basis

§ Recruits and selects qualified candidates

§ Provides employees with the orientation and training needed to understand expectations and perform job responsibilities

§ Communicates performance expectations and provides employees with on-going feedback

§ Provides employees with coaching and counselling as needed to achieve performance objectives and their fullest potential

§ Ensures that all employees follow safety rules and procedures regarding lifting, bending and use of chemicals.

Operations

§ Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance.

§ Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objective of this position.

§ Maintains a favourable working relationship with all other hotel employees to foster and promote a co-operative and harmonious working environment.

§ Assists in the development of the Hotel business plan and ensures the department has an overall understanding of its goals and objectives.

§ Oversees inventory, purchasing, disbursement and cost control for all linens, cleaning supplies, customer room and restroom supplies, laundry supplies etc

§ Manages operation of (and/of) outsourced relationship with laundry

§ Co-ordinates room availability with the Front Office Manager

§ Co-ordinates room maintenance with the Chief Engineer

§ Develop and implements business strategies for the Housekeeping Department

§ Monitors status regularly and adjusts strategies as appropriate

§ Manages the operation of the housekeeping, public space and laundry areas. Ensures that the rooms and public areas are spotless and continually restocked and straightened.

§ Inspects rooms, public areas and back areas and offices continually

§ Monitors the response on guest FEEDBACK FORM; identifies problem areas and formulates solutions.