Housekeeping Attendant
Published date: 2024/01/10
- Location: Mumbai, Maharashtra, India
CONSTITUENTS
§ Guests
§ Employees
§ Owners
INDICATORS OF SUCCESS
§ Achievementof customer satisfaction and loyalty goals
§ Cleanlinessof rooms
§ Number andtype of rooms cleaned each day
AREAS OF RESPONSIBILITY
Createsguest satisfaction and exceeds expectations by providing the service brandbehavior and genuine hospitality.
§ Per brandstandards, cleans assigned guest rooms or suites which includes making beds,vacuuming, dusting, arranging room furniture if required, and cleaning bathroom
§ Empty alltrash containers and replace with fresh liners
§ Restockuseable items in guest rooms or suites, , soap, towels, paper items
§ Ensureremoval and appropriate disposition of guest room trays, dinner, glass andsilverware
§ Clean andvacuum exterior entry and hallways
§ Keep linenclosets and supply areas clean and organized
§ Ensure guestlaundry and dry-cleaning orders are attended to promptly
§ Notifiessupervisor promptly of any special guestroom or suite issues includingreporting of any maintenance needs
§ Promptlyhandles guest complaints or requests and refers to supervisor if unable tohandle
§ Ensures thatall rooms or suites are secured upon leaving the guest room or suite
Creates 100%guest satisfaction by providing the Yes I Can experience through performancethat demonstrates the standards of, genuine hospitality and exceeding guestexpectations
§ Givespersonal attention, takes personal responsibility and uses teamwork whenproviding guest service and experience
§ Listens,apologizes with empathy, finds a solution and follows through when resolvingguest problems
§ Provides YesI Can genuine hospitality and teamwork on an ongoing basis
§ Assumes theresponsibility to notice when the guest is not satisfied and uses their bestjudgment as to when it is appropriate to use the 100% Guest Satisfaction
§ Performsother duties required to provide the service brand behavior and genuinehospitality
Adheres toHotel policies and procedures
§ Attends workon time as scheduled
§ Followshotel grooming and dress standards
§ Followssafety and security rules and procedures
§ Knows andfollows safety procedures concerning blood-borne pathogens
§ Keepsimmediate Supervisor promptly and fully informed of all problems or unusualmatters of significance
§ Performs allduties and responsibilities in a timely and efficient manner in accordance withestablished company policies and procedures to achieve the overall objective ofthis position
§ Maintains afavourable working relationship with all other hotel employees to foster andpromote a co-operative and harmonious working environment
§ At all timesprojects a favourable image of the Hotel to the public
REQUIREMENTS
§ Idealcandidate will have a minimum of one-year hospitality experience inhousekeeping
§ Strongverbal and interpersonal skills
§ Works wellindependently or as part of a team
§ Strongattention to detail
§ Commitmentto exceptional guest service
§ A positiveattitude
§ Adhere tothe policies and procedures of the hotel
§ Guests
§ Employees
§ Owners
INDICATORS OF SUCCESS
§ Achievementof customer satisfaction and loyalty goals
§ Cleanlinessof rooms
§ Number andtype of rooms cleaned each day
AREAS OF RESPONSIBILITY
Createsguest satisfaction and exceeds expectations by providing the service brandbehavior and genuine hospitality.
§ Per brandstandards, cleans assigned guest rooms or suites which includes making beds,vacuuming, dusting, arranging room furniture if required, and cleaning bathroom
§ Empty alltrash containers and replace with fresh liners
§ Restockuseable items in guest rooms or suites, , soap, towels, paper items
§ Ensureremoval and appropriate disposition of guest room trays, dinner, glass andsilverware
§ Clean andvacuum exterior entry and hallways
§ Keep linenclosets and supply areas clean and organized
§ Ensure guestlaundry and dry-cleaning orders are attended to promptly
§ Notifiessupervisor promptly of any special guestroom or suite issues includingreporting of any maintenance needs
§ Promptlyhandles guest complaints or requests and refers to supervisor if unable tohandle
§ Ensures thatall rooms or suites are secured upon leaving the guest room or suite
Creates 100%guest satisfaction by providing the Yes I Can experience through performancethat demonstrates the standards of, genuine hospitality and exceeding guestexpectations
§ Givespersonal attention, takes personal responsibility and uses teamwork whenproviding guest service and experience
§ Listens,apologizes with empathy, finds a solution and follows through when resolvingguest problems
§ Provides YesI Can genuine hospitality and teamwork on an ongoing basis
§ Assumes theresponsibility to notice when the guest is not satisfied and uses their bestjudgment as to when it is appropriate to use the 100% Guest Satisfaction
§ Performsother duties required to provide the service brand behavior and genuinehospitality
Adheres toHotel policies and procedures
§ Attends workon time as scheduled
§ Followshotel grooming and dress standards
§ Followssafety and security rules and procedures
§ Knows andfollows safety procedures concerning blood-borne pathogens
§ Keepsimmediate Supervisor promptly and fully informed of all problems or unusualmatters of significance
§ Performs allduties and responsibilities in a timely and efficient manner in accordance withestablished company policies and procedures to achieve the overall objective ofthis position
§ Maintains afavourable working relationship with all other hotel employees to foster andpromote a co-operative and harmonious working environment
§ At all timesprojects a favourable image of the Hotel to the public
REQUIREMENTS
§ Idealcandidate will have a minimum of one-year hospitality experience inhousekeeping
§ Strongverbal and interpersonal skills
§ Works wellindependently or as part of a team
§ Strongattention to detail
§ Commitmentto exceptional guest service
§ A positiveattitude
§ Adhere tothe policies and procedures of the hotel
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