Housekeeping Ambassador

Job Description

Housekeeping Attendant
• Receive work assignment and keys then proceed to assigned area.
• Clean guestroom in the following order : early guests request, occupied room with make-up sign, check guestrooms prior to the time of arrival, occupied rooms, check out rooms.
• Deposits all lost and found items to housekeeping office.
• Keeps floor linen room closet clean and locked at all times.
• Refolds linen and arranges shelves.
• Completes special daily work assignment.
• Does physical room status check then fills out room status report form.
• Does especial cleaning project assigned by the superior.
• Pick-up room service trays and trolleys left inside guestrooms or hallways and place them at the service area.
• Replenishes and tidies -up maid's cart in preparation for the next shifts task.
• Clean the housekeeping equipment after every use.
• Notify superior of any guests who are sick or suspicious looking character on the floors.
• Report to superior defective machines, tools, cleaning equipment, immediately.
• Is aware of guest needs and services provided by housekeeping.
• Greet guest at the corridor/entrance door and assist with check in.
• Ensures that rooms are cleaned before the guest returns.
• Update extra items in the room and arrange on guest request or as per history.
• Checks and replenishes mini-bar items.
• Sends guest clothing to laundry and ensure timely return.
• Carries other services asked for by guest.
• Ensure a high standard of cleanliness of corridor and public areas.
• Provides turn down service.
• Makes up rollaway beds/baby cribs and delivers them when needed.
• Raise alarm immediately if fire / smoke are detected on the to service coordinator/ supervisor any discrepancies, damages or losses of hotel property in guestroom and hallway.

Qualifications

Graduation in hospitality Management or other relevant degree