Housekeeping
Published date: 2024/01/10
- Location: Pune, Maharastra , India
Address guests' service needs in a professional, positive, and timely manner. • Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible. • Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible. • Thank guests with genuine appreciation and provide a fond farewell. • Assist other employees to ensure proper coverage and prompt guest service. • Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust
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