Hostess
Published date: 2026/11/09
- Location: Mumbai, Maharashtra, India
• Answer telephones according to Four Seasons standards and take guest reservations or provide information regarding the restaurant or any other hotel service.
• Anticipate the needs of guests, respond accordingly to guest inquiries or problems, and recognize regular guests by name and utilize the guest's name consistently.
• Inspect and maintain daily menus to ensure quality, condition and appearance while developing a complete working knowledge of all menu items and daily specials.
• Set up host/hostess stand, review guest reservation book, and make recommendations as to the set-up of the room, maintain a station chart and cover count for the restaurant while recognizing the maximum workload capacity of each server in order to meet Four Seasons Service standards.
• Seat guests promptly at a table pre-set for the number in the party and according to guest preference
• Displays warmth, care, and genuine enthusiasm when dealing with guests and internal customers, Lives the golden rule
• Ensures the host desk is ready with required equipment.
• Takes responsibility of maintaining the guest profile, contact details and their preferences
• Is familiar with beverage and food menu menu
• Provides genuine hospitality and recognition
• Engage in guest interaction in a sensitive and appropriate manner; anticipates guest needs and takes ownership of guests simple requests
• Anticipate the needs of guests, respond accordingly to guest inquiries or problems, and recognize regular guests by name and utilize the guest's name consistently.
• Inspect and maintain daily menus to ensure quality, condition and appearance while developing a complete working knowledge of all menu items and daily specials.
• Set up host/hostess stand, review guest reservation book, and make recommendations as to the set-up of the room, maintain a station chart and cover count for the restaurant while recognizing the maximum workload capacity of each server in order to meet Four Seasons Service standards.
• Seat guests promptly at a table pre-set for the number in the party and according to guest preference
• Displays warmth, care, and genuine enthusiasm when dealing with guests and internal customers, Lives the golden rule
• Ensures the host desk is ready with required equipment.
• Takes responsibility of maintaining the guest profile, contact details and their preferences
• Is familiar with beverage and food menu menu
• Provides genuine hospitality and recognition
• Engage in guest interaction in a sensitive and appropriate manner; anticipates guest needs and takes ownership of guests simple requests
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