Hiring Tech Support Executives For US International BPO...

If you are interested in moving To Technical Support Process or are already working in it but looking for job change , please get in touch and we will be very happy to assist you.

CHANDIGARH , MOHALI , JAIPUR LOCATION

PLZ CALL SOURABH 9779924404

KEY RESPONSIBILITIES AND ACCOUNTABILITIES
• Provide online / offline support for Global Customers.
• Resolve known customer issues through the use of a knowledgebase, direct use of
• tools, product user guides, and other reference materials.
• Be responsible to deliver a high quality, customer-driven, support service resolving
• customer enquiries at the first point of call wherever possible.
• Assist customer in resolving any open requests for support, assistance, information on
• Finances & transactions, etc.
• Demonstrate ownership and willingness to resolve issues in a timely manner.
• Demonstrates confidence and willingness to resolve customer requests or queries.
• Maintain and improve Customer Satisfaction by delivering against those initiatives that have been identified as crucially important during each and every customer support
• engagement for voice.
• Deliver First Call Resolution by handling customer requests and resolving customer issues
• as often as possible during the first contact.
• Ability to assess customer sentiment at all stages during the communication, to take
• the lead in escalating an issue on behalf of the customer and to arrange for a supervisor to mediate in the interaction if deemed necessary by you or if requested by the customer.
• Manages all customer communication with the appropriate level of etiquette, timeliness and professionalism, whilst working towards achieving agreed operational targets.
• Can interact effectively with the personnel, tools & resources in the Customer / technical Services team to help resolve customer issues (escalation points, knowledgebase tools, internal applications etc.)
• Completes all training and development activities in timely manner
• Understanding of escalation handling procedures.

Note : - We don't any kind of Fee or Registration Fee or any other charges for our services

Connecting The Dots
• 91 9779924404