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Service Assurance Officer Escalations on Call jobs in Thane Call hidden mobile Kanchan email hidden email www hyfly in Job Designation Service Assurance Officer Escalations on Call Position Grade Assistant Manager M1 Deputy Manager M2 Job Location Wagle Estate ThaneWest Vashi Malad Eligibility Criteria Must have minimum 1 year to 2 years Experience on Escalation on Calls into Customer Servicing role with only on Banking experience person need to apply Flexible to get scattered 8 Week Offs in a month with 9 hours working in a day shift including Sunday holidays Must be at least Graduate any stream Must have Excellent communication as well as writing skills Age should be maximum 32 years Male Female both can apply Must be comfortable to work in Wagle Estate ThaneWest Job Description Responsibility To respond to customer complaints issues received on calls emails and provide effective resolution To handle escalations at level 1 and ensure that the complaint gets resolved rather than getting further escalated Seek advice and escalate the issue to relevant teams Coordinate and follow up with support teams for resolution of customer complaints To ensure that customers do not have to approach senior management for resolution of issues Maintain TAT of commitments given to customer Escalate the issue to higher ups whenever required Maintain the data of escalations which will be required for training need and analysis for the teams This data will also be used to analyze the current processes and future process improvements to better customer experience Suggest process improvements Candidate Desire Profile Minimum 12 experience onEscalation on Callsinto customer service role Minimum Should be Graduate Excellent communication skills Verbal Written both Flexible to get scattered 8 Week Offs in a month with 9 hours working in a day shift including Sunday holidays Good listening skills and strong communication abilities Be Confident and willing to learn with a flair for knowledge Possess an upbeat positive cando attitude works with integrity Team Player collaborative Selfmotivated person including the ability to act as a role model within the organization Should be able to establish rapport quickly with peers managers customers Salary Package Annual CTC 2 75 to 6 00 Lac per annum plus performance based Incentives PF Gratuity Mediclaim Insurance cover as per policy Other Job Benefits Features Working Day 5 Days working in a week Shift Timing Flexible to work on weekends like Saturday Sunday any of public holidays Working Hours Flexible to get scattered 8 Week Offs in a month with 9 hours fixed day shift This is Contact Centre Branch NonBranch Banking based Job This is completely Inhouse Officebased profile No customer Visit No face to face interaction No field work Job Locations ANDHERI VASHI TURBHE ThaneWest Maharashtra