Hiring For Tech Support/Voice process/Day
Published date: 2024/01/10
- Location: Bengaluru , Karnataka, India
Job DescriptionGreetings from Rivera Manpower Services,Hiring for Domestic Service help desk. / International voice/ Technical support/ Customer support. *( Hindi & English is Mandatory )Contact Rithik -
Roles and Responsibilities
• Work experience on Service Desk with good knowledge on VPN, O, remote support, active directory, troubleshooting printer issues, Bit locker, MS teams, BSOD, bitlocker, driver installation, Printer and wifi trouble shooting.
Experience on Service now or Remedy or Control M or similar ticketing tool with knowledge of ticket priority, severity.
Knowledge on Service requests and incidents and should be able to communicate difference between Service Requests and Incident.
Knowledge of Incident Management lifecycle.
Aware of current role SLA and Metrics handled.
Desired Candidate Profile Excellent Communication skills Flexible to work 24/7 shifts Only Graduates Flexible to Work from OfficePerks and Benefits Incentives Travel bonusRegards,Rithik Recruitment ConsultantRIVERA MANPOWER SERVICES
Roles and Responsibilities
• Work experience on Service Desk with good knowledge on VPN, O, remote support, active directory, troubleshooting printer issues, Bit locker, MS teams, BSOD, bitlocker, driver installation, Printer and wifi trouble shooting.
Experience on Service now or Remedy or Control M or similar ticketing tool with knowledge of ticket priority, severity.
Knowledge on Service requests and incidents and should be able to communicate difference between Service Requests and Incident.
Knowledge of Incident Management lifecycle.
Aware of current role SLA and Metrics handled.
Desired Candidate Profile Excellent Communication skills Flexible to work 24/7 shifts Only Graduates Flexible to Work from OfficePerks and Benefits Incentives Travel bonusRegards,Rithik Recruitment ConsultantRIVERA MANPOWER SERVICES
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