Hiring for International voice process
Published date: 2024/01/10
- Location: Hyderabad, Telangana, India
Essential Responsibilities
Handle outbound calls and/or receive inbound calls regarding consumer past due on their credit card accounts
Educate customers regarding their past due credits
Make use of problem-solving/decision making skills to achieve the highest level of customer satisfaction
Make use of negotiation skills to help Customer Setup payment arrangements to bring past due accounts current
Comply with over-all call quality standards
Adhere to company rules and polices especially on Time and Attendance
Required Skills:
QualificationUndergraduates/Graduates
Experience Fresher 5 years
Excellent English Communications Skills
Passion for Collections through Customer service
Prior Collections/Customer Service experience is good to have
Unyielding Integrity
Ability to work in a challenging environment
Flexibility to work in US shifts (Willing to work in 24/7 work environment)
Flexibility to work during Indian and US holidays.
Knowledge of basic computer...
Handle outbound calls and/or receive inbound calls regarding consumer past due on their credit card accounts
Educate customers regarding their past due credits
Make use of problem-solving/decision making skills to achieve the highest level of customer satisfaction
Make use of negotiation skills to help Customer Setup payment arrangements to bring past due accounts current
Comply with over-all call quality standards
Adhere to company rules and polices especially on Time and Attendance
Required Skills:
QualificationUndergraduates/Graduates
Experience Fresher 5 years
Excellent English Communications Skills
Passion for Collections through Customer service
Prior Collections/Customer Service experience is good to have
Unyielding Integrity
Ability to work in a challenging environment
Flexibility to work in US shifts (Willing to work in 24/7 work environment)
Flexibility to work during Indian and US holidays.
Knowledge of basic computer...
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