Hiring for International voice process

Essential Responsibilities

Handle outbound calls and/or receive inbound calls regarding consumer past due on their credit card accounts

Educate customers regarding their past due credits

Make use of problem-solving/decision making skills to achieve the highest level of customer satisfaction

Make use of negotiation skills to help Customer Setup payment arrangements to bring past due accounts current

Comply with over-all call quality standards

Adhere to company rules and polices especially on Time and Attendance

Required Skills:

QualificationUndergraduates/Graduates

Experience Fresher 5 years

Excellent English Communications Skills

Passion for Collections through Customer service

Prior Collections/Customer Service experience is good to have

Unyielding Integrity

Ability to work in a challenging environment

Flexibility to work in US shifts (Willing to work in 24/7 work environment)

Flexibility to work during Indian and US holidays.

Knowledge of basic computer skills

Desired Characteristics

Excellent problem-solving and analytical skills

Effective communication skills, both verbal and nonverbal

Proficient computer skills, including the ability to manage information in multiple windows, type while talking and utilize Microsoft Office (Word, Outlook, etc.)

Virtual Rounds of Interview (Webex Interview):

PIR (Personal Introduction Round)

Voice and Accent Round

HR & Operations (Final) round