Hiring for customer service (International process)
Published date: 2024/01/10
- Location: Ahmedabad, Gujarat, India
Job Description :-
Openings are with United States for Technical inbound Voice/Chat/email Process. Should have at least 2 years Experience in International BPO. Profile will include Customer Service
7 Days a Week one Rotational week o
f
• Typing speed must be more then 35-40 words per
in
• Should have strong communication skills, written and ver
al.
• Responsible for effectively handling customer objections/queries, and meeting conversion/revenue ta
get.
• Excellent in Interaction with customers based on in t
e USA
• Understanding the customer's requirements and assi
t them
• Managing the call through, creating empathy with the customer and building the customer's co
fidence
• Emphasizing key words, handling objections and using product/service benefits to respond to customer’s queries & ob
ections.
• Handling irate/demanding customers where necessary, in a tacti
al manner
• Knowledge of Computers and Laptops, and working knowledge of the Internet wire and wireless
onnection.
• Candidate should know the drivers installation and how to work on remotes access of the custome
’s computer
Shift Timing: Rotational shift (No barge for the rig
t candidate)
Working days: 6
ays in a week
Number o
Vacancies: 15
Qualification: Post Graduate /Gradua
e/Undergraduate
Imp: Candidate should have profeciency in engli
ommunicatio
• Experience:
• BPO/Call centre:
1 year (Required
Openings are with United States for Technical inbound Voice/Chat/email Process. Should have at least 2 years Experience in International BPO. Profile will include Customer Service
7 Days a Week one Rotational week o
f
• Typing speed must be more then 35-40 words per
in
• Should have strong communication skills, written and ver
al.
• Responsible for effectively handling customer objections/queries, and meeting conversion/revenue ta
get.
• Excellent in Interaction with customers based on in t
e USA
• Understanding the customer's requirements and assi
t them
• Managing the call through, creating empathy with the customer and building the customer's co
fidence
• Emphasizing key words, handling objections and using product/service benefits to respond to customer’s queries & ob
ections.
• Handling irate/demanding customers where necessary, in a tacti
al manner
• Knowledge of Computers and Laptops, and working knowledge of the Internet wire and wireless
onnection.
• Candidate should know the drivers installation and how to work on remotes access of the custome
’s computer
Shift Timing: Rotational shift (No barge for the rig
t candidate)
Working days: 6
ays in a week
Number o
Vacancies: 15
Qualification: Post Graduate /Gradua
e/Undergraduate
Imp: Candidate should have profeciency in engli
ommunicatio
• Experience:
• BPO/Call centre:
1 year (Required
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