Hiring For Banking Sector Service
Published date: 2026/11/08
- Location: Ahmedabad, Gujarat, India
Banking experience of minimum of 4 years with basic experience in handling
HNI clients
Proficient in communication in English and regional language
Well versed with the Account opening process and KYC
Customer service centric.
Familiar with the basic RBI guidelines related to the Current/ Savings
Account, Debit Cards, Credit cards etc.
Complaints must be resolved within the time frame outlined in the complaint
management guidelines, TAT and escalation matrix. At least 98% of
complaints must be dealt with within TAT
Up-to-date knowledge on products, services and processes, KYC/AML
requirements, escalation matrix &TATs etc. to be able to service customers
efficiently with required details.
Ensure prompt action on regulatory queries and complaints (complaints from
BO & RBI) as per laid down guidelines.
HNI clients
Proficient in communication in English and regional language
Well versed with the Account opening process and KYC
Customer service centric.
Familiar with the basic RBI guidelines related to the Current/ Savings
Account, Debit Cards, Credit cards etc.
Complaints must be resolved within the time frame outlined in the complaint
management guidelines, TAT and escalation matrix. At least 98% of
complaints must be dealt with within TAT
Up-to-date knowledge on products, services and processes, KYC/AML
requirements, escalation matrix &TATs etc. to be able to service customers
efficiently with required details.
Ensure prompt action on regulatory queries and complaints (complaints from
BO & RBI) as per laid down guidelines.
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