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Helpdesk Executive

Published date: 2024/01/10
  • Location: Karnataka, India
reeting from Puthur infotech pvt ltd, Bengaluru Position: Helpdesk Executive - Bangalore Work Location: Puthur Infotech Pvt Ltd No 55, 1st Floor, 5th Cross, Banaswadi Main Road, Bangalore, Karnataka, PIN 560043. Provide Call logging services in accordance with the service guidelines. Receive and log complaints - Record complete details of the service requests / complaints from employees of (Client). Assign Unique Identity numbers for all service requests / complaints Work order / Job cards - Generate job cards / work orders for all service requests with specific tasks by assigning unique reference numbers Assign and Dispatch - Assign specific service provider based on the nature of request / complain. Reporting - Prepare daily / weekly reports on call status. Prepare monthly report on recurring calls and assist Building Engineers in job card analysis Contribute to the Monthly Management Report to (Client) Assist with the re-sourcing of other aspects of Jones Lang La Salles operation as required Skills: - Customer service - Technical support - desk support - phone call - voice process - good communication skill Bhavani ,HR Executive, +91-XXXXXXXXXX Job Type: Fresher Salary: ₹15,000.00 - ₹18,000.00 per month Benefits: - Cell phone reimbursement Shift: - Day shift Education: -
Company Name: Puthur Infotech Pvt Ltd

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