Helpdesk Executive
Published date: 2024/01/10
- Location: Mumbai, Maharashtra, India
Full Job Description
To receive and log calls/complaints/requests from residents and customers.
To ensure logging in all the complaints in the helpdesk software.
To assign the queries / complaints to technical and soft services team immediately for resolution.
To track and close the complaints in coordination with respective stakeholders.
To ensure consistent and timely responses to customers within defined TAT.
To escalate unresolved complaints and queries to concerned authority for closure.
To prepare daily MIS of queries and complaint along with analysis and share with client and site lead.
To generate and analyse report of complaints log v/s TAT, ageing, escalations on monthly basis.
To deal politely with all the stakeholders to understand their concerns, queries, grievances.
To notify the facility manager / site team for any emergency situations.
To advise guest and resident on safety and emergency procedures.
To coordinate for Id cards, entry passes for servants, maids and contract staff as and when required.
To ensure adherence to company and client policies and SOPs.
Job Type: Full-time
Salary: ₹8,086.00 - ₹27,228.79 per month
Benefits:
Health insurance
Schedule:
Day shift
Rotational shift
Supplemental pay types:
Yearly bonus
Ability to commute/relocate:
Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Required)
Experience:
total work (Preferred)
Health insurance
To receive and log calls/complaints/requests from residents and customers.
To ensure logging in all the complaints in the helpdesk software.
To assign the queries / complaints to technical and soft services team immediately for resolution.
To track and close the complaints in coordination with respective stakeholders.
To ensure consistent and timely responses to customers within defined TAT.
To escalate unresolved complaints and queries to concerned authority for closure.
To prepare daily MIS of queries and complaint along with analysis and share with client and site lead.
To generate and analyse report of complaints log v/s TAT, ageing, escalations on monthly basis.
To deal politely with all the stakeholders to understand their concerns, queries, grievances.
To notify the facility manager / site team for any emergency situations.
To advise guest and resident on safety and emergency procedures.
To coordinate for Id cards, entry passes for servants, maids and contract staff as and when required.
To ensure adherence to company and client policies and SOPs.
Job Type: Full-time
Salary: ₹8,086.00 - ₹27,228.79 per month
Benefits:
Health insurance
Schedule:
Day shift
Rotational shift
Supplemental pay types:
Yearly bonus
Ability to commute/relocate:
Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Required)
Experience:
total work (Preferred)
Health insurance
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