Help Desk Technician level 1

Full Job Description
The Help Desk Tech position requires a reasonable amount of experience supporting VPN connectivity, Active Directory, Outlook, MS office products, etc
General technical skills – Windows 7, Windows 10, MS Office Suite, Exchange, Active Directory, Networking, Wired and Wireless, Desktop and Laptop basic HW knowledge.
Specific technical skills – Basic knowledge of Multifactor Authentication (MFA) Single sign on (SSO), mobile app usage.
Excellent customer service skills including telephone etiquette, listening skills, empathy, sense of urgency and enthusiasm.
Excellent verbal and written communication skills in order to communicate effectively with end-users, peers, management, and client personnel. Accuracy in spelling, grammar, pronunciation & enunciation is a necessity. High level of reading and comprehension. Clear and concise ticket documentation is critical.
Demonstrated organization and work prioritization skills
Ability to utilize available resources
Must be both team-oriented and self-motivated
Flexibility
Must work independently with minimum supervision
Effectively using Remote Desktop Management (RDM) tools
Ability to work in a fast paced environment with frequent changes
Must be able to determine incident criticality or escalate action to secure the appropriate resolution provider, using the tools provided.
Job Type: Full-time

Pay: ₹240,000.00 - ₹360,000.00 per year

Day range:

Monday to Friday
Weekend availability
Shift:

Day shift
Evening shift
Flexible shift
Morning shift
Night shift
Rotational shift
US shift
Ability to commute/relocate:

Hyderabad, Ranga Reddy - 500084, Telangana: Reliably commute or planning to relocate before starting work (Required)