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Help Desk Technician

Published date: 2024/01/10
  • Location: Mumbai, Maharashtra, India
Job Responsibilities / Key Result Areas (KRA) Key Performance Indicators (KPI) with Weightage
 Test & diagnosis computer hardware, software,
and/or systems (networks).
 Perform periodic maintenance of the computer
network (WAN/LAN, hardware, and software)
under guidness of pitstop.
 Troubleshoot computer-related problems; develop
and implement solutions to those problems in a
timely manner.
 Understand and be understood by non-IT
employees/customers.
 Work independently and as part of a team of
technicians.
 Make decisions quickly and decisively, often with
limited information.
 Train users how to use new hardware, software;
use new features of existing software; etc.

experience

4
Company Name: Randstad India Mumbai, Maharashtra

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