HealthSpring - Head - Service Delivery - Operations...

Head Service Delivery (Operations)

Job Overview:
• We are seeking a highly skilled and motivated individual to join our healthcare organization as a Service Delivery Head
• As the Service Delivery Head, you will be responsible for overseeing and ensuring the smooth and efficient delivery of services to our clients
• You will lead a team of service delivery managers and coordinators, ensuring exceptional service quality, client satisfaction, and operational excellence
• This role requires strong leadership abilities, strategic thinking, and a deep understanding of the healthcare industry would be an added advantage.

Responsibilities:
• Leadership and Strategy
• Develop and implement service delivery strategies, goals, and objectives aligned with organisational objectives
• Provide strong leadership to the service delivery team, fostering a culture of excellence, collaboration, and continuous improvement
• Drive the development and implementation of best practices, standards, and policies for service delivery operations
• Client Relationship Management
• Build and maintain strong relationships with healthcare clients, understanding their needs, and ensuring high levels of client satisfaction
• Collaborate with clients to identify service requirements, resolve issues, and proactively address their concerns
• Conduct regular client meetings and reviews to assess service performance and identify opportunities for improvement