Head/Director - Human Resource - BPO

Role: -HR Head/Director

We Are Looking For Candidates With
• Ability to thrive in an unstructured environment and work independently
• Experience of working in a BPO Organization
• Degree or equivalent experience
• Demonstrated competence in the various HR functional areas
• Excellent interpersonal and communication skills

Experience
• Experience of managing team size of 100-500 for a period of 3-5 years
• Overall experience of min 12 years
• Worked in international voice/non-voice BPO for at least 5 years
• MBA from premier institute in HR
• Ability to manage multiple complex issues and prioritize projects concurrently
• Ability to work at all levels of the HR "stack" - Strategic, operational, and tactical

Responsibilities
• Drive governance on critical human resource metrics such as retention, engagement cost for a fast-paced business.
• Engage work with key internal and external partners in a matrixed relationship for Compensation Benefits, Staffing and Operations
• Operate independently to ensure employee satisfaction development of the team. Train, mentor and lead HR initiatives and best Practices.
• Coach individual managers on growing management capabilities.
• Understand the business and its challenges to help address the organization and peoples' ask
• Use data to measure success: learn, iterate, and improve; analyze trends and develop proactive actions to further support business objectives
• Consult legal counsel to ensure that policies, actions comply to Statutory regulations by government / non-government bodies. Manage, Own and Maintain all communication and records required for Statutory compliance
• Own/drive HR policies and directives and ensure smooth implementation across the firm

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