Head - Quality & Training - BPO (7-15 yrs)
Published date: 2024/01/10
- Location: Noida, Uter pradesh , India
- Lead Training and Quality Charters for the Customer Experience & SRT Teams
- Ability to Build Training and Quality functions from scratch in line with the industry best practices
- Understands and owns the controllable elements of Contact Quality & Compliance metrics
- Ability to use data and insights to prepare metric reviews and deep dives
- Improve the productivity of Quality Team by reviewing ongoing process, improving deliverables and involving in automations like Machine Learning...
- Ability to Build Training and Quality functions from scratch in line with the industry best practices
- Understands and owns the controllable elements of Contact Quality & Compliance metrics
- Ability to use data and insights to prepare metric reviews and deep dives
- Improve the productivity of Quality Team by reviewing ongoing process, improving deliverables and involving in automations like Machine Learning...
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