Head of Retail Banking

Job Name – PA (Business Unit) :
Head Relationship Banking – Retail Branch Banking
Job Title : (Job Name) – Head Relationship Banking
Business Unit (PA) :
Retail Branch Banking
Team : (Sub team in the PA) RBB-North1
Reports to (job) : Branch Manager
Location of role : Based in a branch
Job Fn : Sales
Role Type:
Supervisory
No of direct reportees: 5 to 9
Travel

Required:

Heavy

Job Purpose :
The purpose of the Head Relationship banking is to be a Supervisor and a mentor to the HNW channel. Handholding the RMs and Ensuring the RMs are meeting their income.
Ensuring RMs meet the right customers and have a meaningful engagement with customer
Ensuring the RMs are trained and equipped to handle customer queries

Job Responsibilities (JR) : 6 – 8 Areas
Actionable (4-6)
Acquisition of High new worth customers to the Bank

· Acquire new customers who meet product criteria through cross-referencing

· Ensuring timely onboarding of quality accounts in the HNW channel for the bank

· Ensuring lowest depletion of the newly acquired accounts

· Increase liabilities size of relationship via balances in accounts of existing customers
Managing the High Net worth customers of the Bank

· To Enhance & Retain customer profitability by capturing larger share of Wallet

· Ensuring the highest level of service to the customers in the branch

· Profiling Customers and Providing Financial planning & Investment Advise as per customers need

· To ensure maintenance of updated Relationship File
Mentoring the RMs in the branch

· To handle a team of 4 to 9 Preferred Relationship Manager

· Recruitment and training of Relationship Manager Team and Lead a result oriented team

· Ensuring the RMs are trained and well equipped with data and products to handle and service the customers

· Ensuring the Relationship managers are meeting the right set of customers

· Ensuring joint calls with the relationship managers

· Complaints Handling for the RM Channel
Meeting Business Objectives

· Ensure clarity of Business objectives among staff

· Monitoring quality sales and processes in the Relationship Managers portfolio

· Ensuring the Income Product Holding (IPH) of the Relationship Manager Portfolio and initiating thrust on Cross sell

· Ensuring Sales across Liabilities, Retail Assets, Business Banking, Forex, Credit Cards, and online trading etc. and achieving the Branch targets

Education al

Qualifications (examples listed below)
Key Skills (examples listed below)

· Graduation:

· Post-Graduation:

Certifications:

· AMFI Certification

· IRDA Certification

· NCFM Certification (Optional)

· CAIIB (Optional)

· Sales and Influencing Skills

· Banking Product & Process Knowledge

· NRI Product and Regulatory Knowledge

· Planning and Organizing Skills

· Communication

· Knowledge of Competition & Current trends in financial Industry .
Experience Required (examples listed below)
Minimum experience in years – 3 years in Retail Branch Banking in HNW Channel
Exposure to banking preferable

Major Stakeholders (intra team and cross functional stakeholders, who would need to be interacted with for discharging duties) (examples listed below)

· Customers

· Branch Banking Team

· Operations- WBO

· Team

· Treasury

· HLIC

· Insurance CAM

· MF Fund houses personnel

· HSL personnel

· Corporate banking

· Corporate Salary

· Wholesale banking

· TPP Team

· Assets Team