Head of Customer Relations
Published date: 2024/01/10
- Location: Jaipur, Rajasthan, India
Educational Qualification: Master’s in academics: BE/MBA/MSC/MHM/MA.
Experience: Min 10 years in Sales/Aftersales field/Customer relations/Hospitality.
Requisites: Should have understanding for sales/aftersales, Business acumen, excellent communication skills, Process Oriented, Analytical skills, Influencing skills, crisis management, should have Leadership Qualities and above all should be customer centric
Sales Process
Complaint Management
Sales Process- Sparsh 2.0 QSP Implementation
PSI monitoring and action Planning and Implementation.
AfterSales Process
Complaint Management
CSS/IACS activity
PSF monitoring and action Planning and Implementation.
Aftersales Process- SCP Implementation
Other Responsibilities
Driving Sarvottam at Showrooms & workshops
Process Audits
Legal case handling
Claim Management
Reporting and Analysis
Driving Dealership Management meetings
Sarvottam Index (Sales/Aftersales KPI
Experience: Min 10 years in Sales/Aftersales field/Customer relations/Hospitality.
Requisites: Should have understanding for sales/aftersales, Business acumen, excellent communication skills, Process Oriented, Analytical skills, Influencing skills, crisis management, should have Leadership Qualities and above all should be customer centric
Sales Process
Complaint Management
Sales Process- Sparsh 2.0 QSP Implementation
PSI monitoring and action Planning and Implementation.
AfterSales Process
Complaint Management
CSS/IACS activity
PSF monitoring and action Planning and Implementation.
Aftersales Process- SCP Implementation
Other Responsibilities
Driving Sarvottam at Showrooms & workshops
Process Audits
Legal case handling
Claim Management
Reporting and Analysis
Driving Dealership Management meetings
Sarvottam Index (Sales/Aftersales KPI
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