Head of Call Center
Published date: 2026/11/07
- Location: New Delhi, Delhi, India
Proven experience as call center manager or similar position
Experience in Outbound Sales is required
Knowledge of performance evaluation
Solid understanding of reporting and budgeting procedures
Experience in basic financial analysis (cost-effectiveness, cost-benefit etc.)
Proficient in MS Office and call center equipment/software programs
Outstanding communication and interpersonal skills
Excellent organizational and leadership skills with a problem-solving ability
Positive and patient
Develop objectives for the call center’s day-to-day activities
Conduct effective resource planning to maximize the productivity of resources (people, technology etc.)
Collect and analyze call-center statistics (sales rates, costs, customer service metrics etc.)
Assume responsibility of budgeting and tracking expenses
Hire, coach and provide training to personnel to maintain high customer service standards
Monitor and improve ordering, telephone handling and other procedures
Evaluate performance with key metrics (accuracy, call-waiting time etc.)
Prepare reports for different departments or upper management
Salary upto 12LPA
Experience in Outbound Sales is required
Knowledge of performance evaluation
Solid understanding of reporting and budgeting procedures
Experience in basic financial analysis (cost-effectiveness, cost-benefit etc.)
Proficient in MS Office and call center equipment/software programs
Outstanding communication and interpersonal skills
Excellent organizational and leadership skills with a problem-solving ability
Positive and patient
Develop objectives for the call center’s day-to-day activities
Conduct effective resource planning to maximize the productivity of resources (people, technology etc.)
Collect and analyze call-center statistics (sales rates, costs, customer service metrics etc.)
Assume responsibility of budgeting and tracking expenses
Hire, coach and provide training to personnel to maintain high customer service standards
Monitor and improve ordering, telephone handling and other procedures
Evaluate performance with key metrics (accuracy, call-waiting time etc.)
Prepare reports for different departments or upper management
Salary upto 12LPA
1 page views
Related listings
-
Call Center Executive BPO OUTBOUNDBPOWE ARE HIRING FOR BPO BANKING SECTOR FRESHER AND EXPERIENCE ALSO APPLY... JOB LOCATION NOIDA SECTOR 10 NEAR SECTOR 16 METRO STATION.MINIMUM EDUCATION 12TH PASS OUTMINIMUM SALARY 120002026/11/07
-
DeLL India Req.Call Center Hireing 12thBPOWe Are Hiring For Candidates For Cce Openings. Bpo Inbound No Target Voice Process. We Are Hiring Fresher Candidates For Day Shift Domestic Call Centers... Six Days Working Fixed Off Day Shift Domestic Call Centers All Over Delhi/Ncr Regions Fresher ...2026/11/07
-
Domestic BPO Hiring-Under Graduates-18K CTC-Good... I India Job KartBPOFull-time Benefits Pulled from the full job description Cell phone reimbursement Commuter assistance Health insurance Life insurance Paid sick time Provident Fund Full Job Description Domestic BPO Hiring Freshers for Banking Process. Work Location: G...2026/11/07