Head - Human Resource - BPO (12-18 yrs)

Purpose of job:

- Define people hiring and retention strategies for the Organization

- Designing budgets, company policies and managing internal HR systems for optimal employee and stakeholder satisfaction.

- Oversee employee development for process excellence and client satisfaction.

Desired skills, experience and qualification:

- Master's Degree in Human Resources Management or related discipline

- 12 - 18 years of Zonal and Corporate level HR experience

- Experience of bulk hiring.

Sound knowledge of all HR processes

- Excellent leadership and management qualities

- Strong verbal and non-verbal communication skills

- Exceptional time management, organizational skills, Strategic thinking and problem solving skills

- Proficiency with Microsoft Office

- Must have expertise in Statutory compliances and HR policy implementation.

Accountabilities, responsibilities and main duties:

- To collaborate with top management for developing and creating the organizations' vision, mission, and strategies.

- To oversee hiring process regionally and strategically.

- Develop and implement strategic policies and plans that align with the overall business strategies.

- To work on reporting performance to the MD by using a business matrix.

- To ensure all the procedures are following legal regularities.

- Re-engineering the process for ensuring maximum efficiency.

- Planning, developing, and implementing effective HR practices.

- Align business goals with individual objectives within the company.

- To prepare plans for succession planning, manpower planning, and budgeting etc.

- Bridge management and employee relations by addressing demands, grievances, or other issues.

- Development of administering talent management & succession planning activity within the organization

- Create and distribute internal communications regarding updates, benefits & company policies to all levels.

- Ensure proper practices and procedures are followed for the entire employee life cycle effectively.

- Manage & executive performance management e.g. monthly, half-yearly & annual promotions, feedback with timeline adherence.

- Work closely with business leaders & regional HR to improve work relationships, build morale & increase productivity & retention.

- Be a culture shaper & ensure that our culture and value are made visible and real through various programs and initiatives.

- Ensure full compliance as per applicable law and revise the policies as and when required.

- Creating a learning culture and implementation of LMS, Employee Engagement, Learning and Development