Head – GRU
Published date: 2026/11/10
- Location: Mumbai, Maharashtra, India
Head – GRU
From 8 to 13 year(s) of experience
₹ Not Disclosed by Recruiter
Mumbai
or
Job Description
Roles and Responsibilities
1 Ensuring the Bank is compliant with regulatory & internal guidelines on overall scope of Services.
2 Ensuring new regulations are implemented across services
3 Work closely on escalated complaints from regulator to determine the efficacy of processes and
controls
4 Translate all new/updated Services related regulations into actionable items
5 Ensure that all teams have implemented the guidelines in line with internal compliance standards based
on external regulatory requirements
6 Ensure the Bank is compliant with all regulatory circulars covering Customer Services
7 Facilitating and monitoring Banking Ombudsman actionable, Ad hoc requirements – RBI, BO, SEBI, IRDA
8 Ensuring Regulatory Reporting viz Annually, Half yearly and Quarterly reporting as per RBI /IRDA
regulations RBS Tranche I, IA, III
9 Review & approval of all existing / new product notes from regulatory & Customer Service standpoint as
per defined frequency
10 Ensuring appropriate responses to complaints received from regulator within timeline
Role:Service Delivery Leader
Salary: Not Disclosed by Recruiter
Industry:Banking
Department:Customer Success, Service & Operations
Role Category:Service Delivery
Employment Type:Full Time, Permanent
Key Skills
GRU
Education
UG:Any Graduate
Company Profile
SKILLVENTORY
RPO
Contact Company:SKILLVENTORY
From 8 to 13 year(s) of experience
₹ Not Disclosed by Recruiter
Mumbai
or
Job Description
Roles and Responsibilities
1 Ensuring the Bank is compliant with regulatory & internal guidelines on overall scope of Services.
2 Ensuring new regulations are implemented across services
3 Work closely on escalated complaints from regulator to determine the efficacy of processes and
controls
4 Translate all new/updated Services related regulations into actionable items
5 Ensure that all teams have implemented the guidelines in line with internal compliance standards based
on external regulatory requirements
6 Ensure the Bank is compliant with all regulatory circulars covering Customer Services
7 Facilitating and monitoring Banking Ombudsman actionable, Ad hoc requirements – RBI, BO, SEBI, IRDA
8 Ensuring Regulatory Reporting viz Annually, Half yearly and Quarterly reporting as per RBI /IRDA
regulations RBS Tranche I, IA, III
9 Review & approval of all existing / new product notes from regulatory & Customer Service standpoint as
per defined frequency
10 Ensuring appropriate responses to complaints received from regulator within timeline
Role:Service Delivery Leader
Salary: Not Disclosed by Recruiter
Industry:Banking
Department:Customer Success, Service & Operations
Role Category:Service Delivery
Employment Type:Full Time, Permanent
Key Skills
GRU
Education
UG:Any Graduate
Company Profile
SKILLVENTORY
RPO
Contact Company:SKILLVENTORY
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