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Head - Customer Service Delivery - BPO

Published date: 2024/01/10
  • Location: Mumbai, Maharashtra, India
Position : Head - Customer Service Delivery

Reporting to : Joint President

Team Size : 700 spread across 3 Contact Centres

Level / Grade : VP / SVP (M7/M8)

Location : Thane

Key Deliverables
• Supervise, guide and motivate the Customer Service Delivery / Contact Centre team
• Drive the performance and efficiencies of all the LOBs in the Contact Centre / Customer Service team
• Provide optimum service experience to the customers in a consistent manner through timely resolution of issues.
•...
Company Name: Armour Corporate Services

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