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Head - Customer Experience (Leading Bank)

Published date: 2026/11/07
  • Location: New Delhi, Delhi, India
About Our Client

Our client is a leading Bank in the Indian Market

Job Description
• Head the Customer Experience team of a leading Bank
• Work directly with the top leadership (CEO and COO) to drive customer experience
• Manage the customer experience for B2B as well as B2C business
• Manage the customer experience teams at PAN India level (individual teams in state)
• Manage the regulatory framework for customer experience
• Lead call centres, Social Media Ops
• Lead a team of Product Managers for Customer experience

The Successful Applicant
• 12-18 years of experience in Customer experience in a leading Bank / Tech based ecosystem
• Strong presentation skills
• Exemplary leadership skills
• Experience of managing large teams

What's on Offer

Meritocratic culture with wealth creation opportunity. Opportunity to head a large team across customer experience ops and Product
Company Name: Michael Page

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