Head Call Centre
Published date: 2026/11/07
- Location: Chandigarh, Punjab, India
Function/Department : Customer Service
Division : Corporate Office
Job Purpose:
The position is responsible for handling Call centre operations, drive revenue, motivate & inspire team, setting up, streamlining and building robust Call centre processes and systems.
The position is also responsible to develop & define targets and goals to ensure Organization meets customer and business needs.
Key Accountabilities :
The position is responsible for:
• To increase and achieve the target number of walk-ins per month
• To drive training of BDE / Tele-callers and achieve the target training man-days of call centre agents
• Work closely with marketing to drive various marketing initiatives, offer and campaigns to create demand or generate leads through missed call mechanism.
• Define and monitor key operations metrics, customer VOCs and provide meaningful insights to drive revenue, quality and improvements.
• Conduct resource planning, recruit agents, coach and provide timely performance...
Division : Corporate Office
Job Purpose:
The position is responsible for handling Call centre operations, drive revenue, motivate & inspire team, setting up, streamlining and building robust Call centre processes and systems.
The position is also responsible to develop & define targets and goals to ensure Organization meets customer and business needs.
Key Accountabilities :
The position is responsible for:
• To increase and achieve the target number of walk-ins per month
• To drive training of BDE / Tele-callers and achieve the target training man-days of call centre agents
• Work closely with marketing to drive various marketing initiatives, offer and campaigns to create demand or generate leads through missed call mechanism.
• Define and monitor key operations metrics, customer VOCs and provide meaningful insights to drive revenue, quality and improvements.
• Conduct resource planning, recruit agents, coach and provide timely performance...
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