Head - Business Development/Sales - BPO

Job Description

As a Business Development/ Sales Head in a Business Process Outsourcing (BPO) company, you will be responsible for leading and managing the sales function to achieve revenue targets and drive business growth. You will play a critical role in developing and executing sales strategies, identifying new business opportunities, building and nurturing client relationships, and managing a high-performing sales Sales Strategy and Planning:
• Develop and implement strategic sales plans to achieve company objectives and revenue targets.
• Identify target market segments, industry trends, and competitive landscape to optimize sales strategies.
• Analyze sales data and performance metrics to track progress and make informed business decisions.
• New Business Development:
• Identify and pursue new business opportunities through market research, lead generation, and networking.
• Build and maintain a strong pipeline of potential clients and projects.
• Conduct presentations and negotiations with prospective clients to secure new business partnerships.
• Client Relationship Management:
• Cultivate and maintain strong relationships with existing clients, understanding their business needs and providing solutions to drive customer satisfaction.
• Act as a trusted advisor to clients, offering insights, recommendations, and upselling opportunities.
• Collaborate with cross-functional teams to ensure effective project delivery and client retention.
• Sales Team Leadership:
• Recruit, train, and manage a high-performing sales team.
• Set sales targets, motivate team members, and provide ongoing coaching and development.
• Monitor and evaluate sales team performance, providing feedback and implementing corrective actions when necessary.
• Sales Operations and Reporting:
• Develop and implement sales processes, policies, and procedures to streamline operations and improve efficiency.
• Generate regular sales reports and forecasts, highlighting key metrics, trends, and opportunities.
• Utilize CRM tools and systems to track sales activities, manage leads, and monitor team Domain experience is a must.
• Bachelor's degree in Business Administration, Marketing, or a related field (MBA preferred).
• Proven track record of successful sales leadership and achieving revenue targets in the BPO or related industry.
• Strong knowledge of BPO services, outsourcing trends, and the competitive landscape.
• Excellent communication, negotiation, and presentation skills.
• Ability to build and maintain strong client relationships.
• Leadership abilities with a track record of managing and motivating sales teams.
• Analytical mindset with the ability to analyze sales data and market trends.
• Proficiency in using CRM software and sales-related tools.
• Flexibility to travel as required to meet with clients and attend industry events.

Other Details
• This is a work from office profile
• Attractive compensation
• Selected candidate will be eligible to be a part of the ESOP program.

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