HCM Business Advisory Analyst

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HCM Business Advisory Analyst

Deutsche Bank
Bengaluru, Karnataka
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8 hours agoFull–time
Position Overview HCM Business Advisory Analyst The team will be responsible for providing first level resolution for all queries related to HR policies and applications. The role requires mastery of a high number of HR topics across APAC / UK and US. What we'll offer you As part of our flexible scheme, here are just some of the benefits that you'll enjoy Best in class leave policy Gender neutral parental leaves 100% reimbursement under child care assistance benefit (gender neutral) Flexible working arrangements Sponsorship for Industry relevant certifications and education Employee Assistance Program for you and your family members Comprehensive Hospitalization Insurance for you and your dependents Accident and Term life Insurance Complementary Health screening for 35 yrs. and above Your key responsibilities Handling employee, former employees, HR Advisor, Internal HR solutions team queries on HR products via email and telephone for employees across APAC locations/UKUS Good knowledge of Applications like Workday, Service Now, Oracle PeopleSoft Thorough knowledge of policy queries like PF, UAN & Flexi basket. Responsible for providing resolution to all first level queries. Queries handled should to meet 100% quality. Work to established standards on SLA & accuracy standards to ensure completion of transactions, escalation to appropriate teams as necessary and follow-ups to close pending issues. Should have the right attitude towards customer handling. Should be logged in to the Genesys Phone lines and be available for 8 hrs. Considering 1 hr break in the 9hrs login. Your skills and experience Experience in query handling transaction processing preferably in a shared services environment. Exposure to domain areas of HR like Onboarding, Background Screening, Offboarding, Benefits and Data Management, Payroll etc. Good email and telephone etiquettes. Will to work rotational shifts (APAC & UK). Good client management and influencing skills. Customer and service orientation with strong focus on process orientation. Ability to follow process specifications across multiple types of transactions/ queries. Sensitivity to accuracy, timeliness and completeness of transactions/queries. Ability to sustain accuracy over repetitive transactions/ queries. Strong follow-through and ownership over closure of issues. Sensitivity to SLA driven approach, accountability based work ethic. Typing skills & good excel skills to be able to do reporting and data analysis. Familiar with the Oracle people soft tool, Service Now, Workday Ability to take ownership and initiative for process improvement. Good Communication and rapport building skills. How we'll support you Training and development to help you excel in your career Flexible working to assist you balance your personal priorities Coaching and support from experts in team A culture of continuous learning to aid progression A range of flexible benefits that you can tailor to suit your needs About us and our teams Please visit our company website for further information: Our values define the working environment we strive to create - diverse, supportive and welcoming of different views. We embrace a culture reflecting a variety of perspectives, insights and backgrounds to drive innovation. We build talented and diverse teams to drive business results and encourage our people to develop to their full potential. Talk to us about flexible work arrangements and other initiatives we offer. We promote good working relationships and encourage high standards of conduct and work performance. We welcome applications from talented people from all cultures, countries, races, genders, sexual orientations, disabilities, beliefs and generations and are committed to providing a working environment free from harassment, discrimination and retaliation. Click to find out more about diversity and inclusion at Deutsche Bank