Hardware Support Engineers
Published date: 2024/01/10
- Location: Indore, Madhya Pradesh, India
About Job
CTC Undisclosed Job Location Indore Experience 0 - 3 yrs
Description
Job Description
#Analyse and resolve moderately complex Hardware / application problems faced by clients in Timely manner #Assist in identification, validation, review and approval of customer support procedures #Documents problem and resolution accurately #Escalates or hands-off issues to other areas appropriately #Follows established Procedures and process in resolving the issues #provides support to customers via Phone or E-mail #Correctly identifying case categorization and severity definition #Collection of relevant customer information #Initial understanding of the incident upon call receipt #Resolving issues based on information available
CTC Undisclosed Job Location Indore Experience 0 - 3 yrs
Description
Job Description
#Analyse and resolve moderately complex Hardware / application problems faced by clients in Timely manner #Assist in identification, validation, review and approval of customer support procedures #Documents problem and resolution accurately #Escalates or hands-off issues to other areas appropriately #Follows established Procedures and process in resolving the issues #provides support to customers via Phone or E-mail #Correctly identifying case categorization and severity definition #Collection of relevant customer information #Initial understanding of the incident upon call receipt #Resolving issues based on information available
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