Guidance Counselor

Location: Pune, India

Salary: Commensurate with Industry Standards

Are you a smart, passionate, and well-spoken individual with a strong command of verbal and written English? Do you have a desire to grow and excel in a customer-centric environment? If so, we invite you to join our team. A leading Australian Immigration company. We are currently seeking an experienced ‘Documentation Counsellor’ to join our Pune office.

Role and Responsibilities:

As a ‘Documentation Counsellor’, you will be an integral part of our team, providing exceptional support to clients throughout their Australian immigration journey. Your primary responsibilities will include:
• Handling customer inquiries and providing accurate information about immigration procedures, requirements, and processes.
• Assisting clients with completing application forms, ensuring all necessary documents are submitted.
• Guiding clients through the visa application process, explaining potential challenges and steps to overcome them.
• Maintaining a high level of professionalism and customer service, resolving complaints and issues in a timely and satisfactory manner.
• Building and maintaining strong relationships with clients, offering empathetic support and tailored guidance.
• Collaborating with internal teams to ensure the smooth flow of information and timely updates to clients.
• Staying up-to-date with policies and regulations to provide accurate and current information to clients.

Qualifications and Requirements:
• Minimum of 3 years of experience in a customer service role/ documentation
• Excellent verbal and written communication skills in English.
• Smart, proactive, and passionate about providing outstanding customer service.
• Strong interpersonal skills and ability to establish rapport with clients from diverse backgrounds.
• Detail-oriented and well-organized with excellent problem-solving abilities.
• Familiarity with Australian immigration procedures and policies is a plus.
• Ability to work independently as well as in a team-oriented environment.

Working Hours and Environment:
• Office hours are from Monday to Saturday.
• Working hours will be 11am – 08pm

Benefits:
• Competitive salary in line with industry standards.
• Opportunity for professional growth and advancement within the company.
• Chance to work in Dubai if you perform exceptionally well.
• Dynamic and supportive work environment.
• Training and development opportunities to enhance your skills.

If you are enthusiastic about contributing to the success of our immigration journeys and possess the necessary skills and experience, we encourage you to apply. Join us in making a positive impact on the lives of individuals seeking to move to Australia.

Is an equal opportunity employer. We welcome and encourage applications from individuals of all backgrounds and experiences