Guest Service Supervisor - Housekeeping

Job Responsibilities
Supervise and direct the daily activities of all Housekeeping staff.
· Ensure the service standards regarding cleanliness, amenities and maintenance in rooms and public areas are adhered.

· Manage the inventory of supplies, linen and equipment and maintain their records.

· Monitor and control consumption of guest and cleaning supplies, devise methods for optimal usage of cleaning supplies

· Ensure through regular monitoring of GSTS and constant guest feedback, prompt, efficient and accurate service to all guests.

· Inspect guestrooms (VIPs) and Monitor super room cleaning

· Plan and implement preventive maintenance and cleaning schedules for rooms and public areas.

· Monitor productivity standards and Schedule staff in order to optimize manpower.

· Review the monthly business/occupancy reports and assist the Executive Housekeeper in developing a work plan.

· Ensure that all the operational standard procedures/guidelines set for all the processes/activities/situations are followed (Key Control, Lost & Found etc).

· Co-ordinate with the Front Office department on releasing of rooms and special guest requests (hard board, flower arrangements etc).

· Ensure good physical upkeep, condition of guestrooms and various housekeeping equipment and Co-ordinate with the Engineering department for the repairs and maintenance.

· Monitor the aesthetic standards of the hotel which includes – flower arrangements, gardens, interiors etc

Address any grievance and counseling issues among the department staff.

Job Requirements
Should have good communication skills
Team handlling
Complaint handling
Well-versed with the system