Guest Service Associate - Housekeeping
Published date: 2026/11/07
- Location: Kolkata, West Bengal, India
Operation
+ Attend daily briefings and takes on daily assigned tasks
+ Understand the difference in guest levels (VIPs) and Room Categories
+ Clean and maintain areas of responsibility according to standards and procedures
+ Replenish guest supplies and ensure that guests requests are promptly attended to
+ Report damage or malfunction in hotel rooms/areas to Supervisor
+ Maintain equipment in a proper state of cleanliness
+ Maintain a section room report as well as a daily productivity report
+ Reports lost and found articles to the housekeeping office immediately
+ Handle guest complaints tactfully, and report incidents or any other irregularities to Supervisor in a timely manner
+ Report unusual behavior/activities in guestroom, floors/ public areas to Supervisor
+ Record room status in allocated section accurately
+ Carry out valet services when required (e.g. delivery of linen, processing laundry orders)
Other Responsibilities
+ Respond professionally, politely, and efficiently to extraordinary requests and complaints from guests.
+ Be well versed in hotel fire & life safety/emergency procedures
+ Attend all briefings, meetings and trainings as assigned by management
+ Maintain a high standard of personal appearance and hygiene at all times
+ Perform other reasonable duties assigned by the assigned by the Management
+ Establish and maintain effective employee working relationships
+ Attend daily briefings and takes on daily assigned tasks
+ Understand the difference in guest levels (VIPs) and Room Categories
+ Clean and maintain areas of responsibility according to standards and procedures
+ Replenish guest supplies and ensure that guests requests are promptly attended to
+ Report damage or malfunction in hotel rooms/areas to Supervisor
+ Maintain equipment in a proper state of cleanliness
+ Maintain a section room report as well as a daily productivity report
+ Reports lost and found articles to the housekeeping office immediately
+ Handle guest complaints tactfully, and report incidents or any other irregularities to Supervisor in a timely manner
+ Report unusual behavior/activities in guestroom, floors/ public areas to Supervisor
+ Record room status in allocated section accurately
+ Carry out valet services when required (e.g. delivery of linen, processing laundry orders)
Other Responsibilities
+ Respond professionally, politely, and efficiently to extraordinary requests and complaints from guests.
+ Be well versed in hotel fire & life safety/emergency procedures
+ Attend all briefings, meetings and trainings as assigned by management
+ Maintain a high standard of personal appearance and hygiene at all times
+ Perform other reasonable duties assigned by the assigned by the Management
+ Establish and maintain effective employee working relationships
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