Guest Service Associate

• High school graduate or equivalent. Must speak, read. Write, and understand the primary language used in the workplace. Previous hotel-related experience desired.
• Registerguests and assigns rooms. Accommodates special requests whenever possible.
• Assists in pre-registrationand blocking of rooms for reservations.
• Thoroughly understand and adheres to proper credit, check- cashing, and cash handling policies and procedures.

Understands room statusand room statustracking.
• Knows room locations, types of rooms available, and room rates.
• Must be sales-minded. Presents options and alternatives to guests and offers assistance in making choices.
• Uses suggestive sellingtechniques to sell rooms and to promote other services of the hotel.
• Knows the location and types of available rooms as well as the activities and services of the property.
• Coordinates room status updates with the housekeepingdepartment by notification housekeeping of all checkouts, late checkouts, early check-ins, special requests, and day userooms.
• Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellationprocedures.
• Maintains guest room keystorage, and maintains and supervises access to safe deposit boxes.
• File room keys ( only for manual room key hotels). Knows how to use front officeequipment.
• Process guest check-outs. Performing cashierrelated functionslike postingchargesto guest accounts, raising paid out's, currency exchange,
• Follows procedures for issuingand closing safe deposit boxes used by guests.

Job Types: Full-time, Fresher

Salary: ₹12,000.00 - ₹15,000.00 per month

Benefits:
• Food provided

Schedule:
• Day shift

Ability to commute/relocate:
• Mumbai, Mumbai - 400099, Maharashtra: Reliably commute or planning to relocate before starting work (Required)

Experience:
• total work: 1 year (Preferred)

Speak with the employer
+91 9769938683