Guest Relations Manager
Published date: 2024/01/10
- Location: Ahmedabad, Gujarat, India
We are looking for a pleasant, organized and friendly Guest relations manager to join our team at our centers Ahmedabad , Coimbatore ,Ranchi! As a Guest relations manager and front-line-employee, your role will be extremely important for improving customer satisfaction and sales. Your goal should always be to make guests and visitors feel comfortable and satisfied and increase Sales.
Responsibilities
• Lead on the management of day to day operational matters.
• Demonstrating And Presenting Products
• Event management at site
• Taking care of site such as cleanness, staff management at site ,training of staff
• Responsible for ticketing and frontline sales at the site.
• Answer all the customers' questions and address their complaints
• Answer all incoming calls and redirect them or keep messages
• Monitor supplies ,Monitor and log office expenses and costs
• Provide basic and accurate information in-person and via phone/email
• Place supply orders when necessary
• Update appointment calendars and schedule meetings/appointments with clients
• Establish relations with clients and grow business
• Meeting with event companies, Marketing agencies ,meeting with corporate clients
• Maintaining Accurate Records
• Team leading , team handling.
Requirements & Qualifications
• Critical thinker and problem-solving skills
• Team player
• Good time-management skills
• Great interpersonal and communication skills
• Customer-centric
• Graduations
• Experience of Hospitality and tourism management is must
Responsibilities
• Lead on the management of day to day operational matters.
• Demonstrating And Presenting Products
• Event management at site
• Taking care of site such as cleanness, staff management at site ,training of staff
• Responsible for ticketing and frontline sales at the site.
• Answer all the customers' questions and address their complaints
• Answer all incoming calls and redirect them or keep messages
• Monitor supplies ,Monitor and log office expenses and costs
• Provide basic and accurate information in-person and via phone/email
• Place supply orders when necessary
• Update appointment calendars and schedule meetings/appointments with clients
• Establish relations with clients and grow business
• Meeting with event companies, Marketing agencies ,meeting with corporate clients
• Maintaining Accurate Records
• Team leading , team handling.
Requirements & Qualifications
• Critical thinker and problem-solving skills
• Team player
• Good time-management skills
• Great interpersonal and communication skills
• Customer-centric
• Graduations
• Experience of Hospitality and tourism management is must
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