Guest Relations Executive
Published date: 2024/01/10
- Location: Hyderabad, Telangana, India
Customer Service: Provide exceptional customer service to spa guests, ensuring their needs are met and their experience is enjoyable and memorable.
Guest Relations: Build and maintain positive relationships with spa guests, addressing their concerns and resolving any issues that may arise during their visit.
Appointment Management: Schedule and manage spa appointments, coordinating with guests and spa staff to ensure smooth operation and optimal guest experience.
Spa Promotion: Assist in promoting spa services and packages to guests, providing detailed information about treatments, pricing, and special offers.
Communication: Communicate effectively with guests, both in person and over the phone, providing accurate information and answering inquiries regarding spa facilities, services, and policies.
Upselling: Identify opportunities to upsell spa services or retail products to enhance the guest experience and increase revenue.
Billing and Payments: Process guest payments accurately, handle billing inquiries, and maintain proper documentation of financial transactions.
Facility Maintenance: Monitor the cleanliness and appearance of the spa facility, reporting any maintenance issues to the appropriate personnel.
Guest Feedback: Collect and evaluate guest feedback, suggestions, and complaints, and take necessary actions to improve the guest experience.
Team Collaboration: Collaborate with other spa staff members to ensure a seamless guest experience, assisting in various tasks as needed.
Qualifications:
Education: High school diploma or equivalent. Additional certification or training in hospitality, customer service, or spa management is a plus.
Customer Service Skills: Strong interpersonal skills with a friendly and approachable demeanor. Ability to provide exceptional customer service and address guest concerns.
Communication Skills: Excellent verbal and written communication skills. Ability to convey information clearly and professionally.
Organization and Multitasking: Effective organizational and multitasking abilities to manage appointments, guest inquiries, and administrative tasks.
Attention to Detail: Meticulous attention to detail to ensure accurate scheduling, billing, and guest records.
Problem-Solving: Strong problem-solving skills to address guest issues and find appropriate solutions.
Sales Skills: Basic sales skills to promote spa services and products, with a focus on upselling.
Team Player: Ability to work well within a team and collaborate with other spa staff members.
Computer Skills: Proficiency in using computer systems, spa management software, and standard office applications.
Flexibility: Willingness to work flexible hours, including evenings, weekends, and holidays, as spa operations often require extended hours.
Job Type: Full-time
Salary: ₹18,000.00 - ₹20,000.00 per month
Benefits:
Paid time off
Schedule:
Fixed shift
Supplemental pay types:
Overtime pay
Performance bonus
Ability to commute/relocate:
Hyderabad, Telangana: Reliably commute or planning to relocate before starting work (Preferred)
Experience:
total work: 1 year (Preferred)
Speak with the employer
+91 9669669525
Guest Relations: Build and maintain positive relationships with spa guests, addressing their concerns and resolving any issues that may arise during their visit.
Appointment Management: Schedule and manage spa appointments, coordinating with guests and spa staff to ensure smooth operation and optimal guest experience.
Spa Promotion: Assist in promoting spa services and packages to guests, providing detailed information about treatments, pricing, and special offers.
Communication: Communicate effectively with guests, both in person and over the phone, providing accurate information and answering inquiries regarding spa facilities, services, and policies.
Upselling: Identify opportunities to upsell spa services or retail products to enhance the guest experience and increase revenue.
Billing and Payments: Process guest payments accurately, handle billing inquiries, and maintain proper documentation of financial transactions.
Facility Maintenance: Monitor the cleanliness and appearance of the spa facility, reporting any maintenance issues to the appropriate personnel.
Guest Feedback: Collect and evaluate guest feedback, suggestions, and complaints, and take necessary actions to improve the guest experience.
Team Collaboration: Collaborate with other spa staff members to ensure a seamless guest experience, assisting in various tasks as needed.
Qualifications:
Education: High school diploma or equivalent. Additional certification or training in hospitality, customer service, or spa management is a plus.
Customer Service Skills: Strong interpersonal skills with a friendly and approachable demeanor. Ability to provide exceptional customer service and address guest concerns.
Communication Skills: Excellent verbal and written communication skills. Ability to convey information clearly and professionally.
Organization and Multitasking: Effective organizational and multitasking abilities to manage appointments, guest inquiries, and administrative tasks.
Attention to Detail: Meticulous attention to detail to ensure accurate scheduling, billing, and guest records.
Problem-Solving: Strong problem-solving skills to address guest issues and find appropriate solutions.
Sales Skills: Basic sales skills to promote spa services and products, with a focus on upselling.
Team Player: Ability to work well within a team and collaborate with other spa staff members.
Computer Skills: Proficiency in using computer systems, spa management software, and standard office applications.
Flexibility: Willingness to work flexible hours, including evenings, weekends, and holidays, as spa operations often require extended hours.
Job Type: Full-time
Salary: ₹18,000.00 - ₹20,000.00 per month
Benefits:
Paid time off
Schedule:
Fixed shift
Supplemental pay types:
Overtime pay
Performance bonus
Ability to commute/relocate:
Hyderabad, Telangana: Reliably commute or planning to relocate before starting work (Preferred)
Experience:
total work: 1 year (Preferred)
Speak with the employer
+91 9669669525
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