Group Leader (Technical/Service Desk/BPO)
Published date: 2026/11/09
- Location: Nezda , Nezda , India
Job Description • Responsible for managing team of TLs • Responsible for maintaining various matrices defined by the client • Independently handle, assist the customer to determine problems and provide resolutions on any customer care issues & service problems, coordinate escalations, assess customer’s needs • Motivating team through effective management, career development & implementation of reporting mechanisms
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