Grievance Redressal Executive
Published date: 2024/01/10
- Location: India
Experience – 2 – 3 Years
• Experience in a customer service or related role in a tech company is a must
• Should be comfortable / prior experience to CRM/ticketing systems like ZohoDesk, ZenDesk, FreshDesk etc
• Comfortable with consumer tech products/apps. Understanding of how they work
• Excellent communication skills in writing/speaking
• Comfortable talking with users on phone to issue solutioning as need may be
• Work with multiple departments to solution out the user problem
• Ability to multitask/ work under chaos situation
• Flexible in work timings
• Self-disciplined and energy to work in a high growth startup with multiple challenges each day
• Knowledge of MS excel, SQL, and any other analytical tools would be a plus
• Experience in a customer service or related role in a tech company is a must
• Should be comfortable / prior experience to CRM/ticketing systems like ZohoDesk, ZenDesk, FreshDesk etc
• Comfortable with consumer tech products/apps. Understanding of how they work
• Excellent communication skills in writing/speaking
• Comfortable talking with users on phone to issue solutioning as need may be
• Work with multiple departments to solution out the user problem
• Ability to multitask/ work under chaos situation
• Flexible in work timings
• Self-disciplined and energy to work in a high growth startup with multiple challenges each day
• Knowledge of MS excel, SQL, and any other analytical tools would be a plus
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