GM - Zonal Operations

Role

Zonal Sales Manager

Job Level/ Designation

M3

Function / Department

Sales

Location

Patna

Job Purpose

Directing zonal operations to grow customer and revenue market share
• Responsible for managing gross and net adds/total revenue through market and distribution planning, channel management, customer service delivery and brand initiative implementation
• Ensuring smooth operations while identifying opportunities for cost control on an ongoing basis

Key Result Areas/Accountabilities
• Deliver overall Customer Market Share (CMS) target for the zone
• Achieve targeted net adds for all products (voice – prepaid/postpaid, data, VAS etc) across all sales channels (Distribution, Retail, Direct, Enterprise, SME) in the zone
• Achieve channel infrastructure enhancement targets (recharge outlets, activation outlets, town reach, no. of stores, VMS, ADVMS etc)
• Deliver overall Revenue Market Share (RMS) target for the zone - Achieve zonal revenue target – across all products and channels
• Achieve savings on allocated COCA (controllable components), Personnel and G&A budgets at the zonal level
• Manage overall customer satisfaction and revenue churn targets across different customer segments
• Ensure higher visibility by executing communication and branding activities, in coordination with the circle team
• Bad debt management; Collection infrastructure/ reach enhancement
• Manage changes in business, organization, people to ensure continuity and smooth operations
• Coaching, mentoring and retention of on-roll team members
• Management of off-roll employees and agencies (in CS, C&C, Sales)

Core Competencies, Knowledge, Experience
• Business and process understanding
• Leadership and people management skills
• 8-9 years of experience

Must have technical / professional qualifications
• Graduate, MBA preferred
• English and local market language
• Skilled in performance analytics & driving team target achievement